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Exchange and returns
Show flexibility.
Show your customers flexible and fair return policies to generate trust, and most notably guarantee satisfaction. This will result in additional repeated purchases and will further drive loyalty. Return policies can include exchanges, refunds or store credits.
Shipment manager
Deliver the perfect order.
Use our shipment manager tool to manage shipments in one place and group them by destination or provider. Our easy pick, pack, ship feature helps you fulfil the right orders on time with a native shipping rate calculator that accurately measures shipping fees, which avoid bad surprises during checkout or delivery.
Live chat
Reward your customers.
Activate personalized loyalty cards by giving away points, special promotions or giveaways to reward your returning customers and increase their cart value. Loyalty cards are also a great tool to generate data and insights on your customer's buying behavior.
Emailing
Keep in touch with your customers.
Keep the relationship going by sending your customers personalized emails to inform them of the latest collection, offer them exclusive deals or special discounts and celebrate them on their birthdays with personalized promotions, etc.
Shipment tracking
Give visibility and transparency
Do not make your customers wonder when they will be receiving their package. Provide them with an ETA (estimated time of arrival) pre and post checkout so they can plan their order and day accordingly.
Customer testimonials
Share what your customers have to say.
Post authentic testimonials to show your customers how valuable they are to your business and generate credibility and trust among potential buyers in the process.
We are delighted by the quality of ecomz’ services and appreciate their responsiveness and professionalism. We look forward to building a successful partnership.
Limitless opportunities to sell and grow online
Try ecomz for free and discover how you can create, manage and grow your online business.
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